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Withdrawal from Training Courses

Non fee-paying customers

Once an individual has been assigned to a training workshop, and this has been agreed by his or her line manager, withdrawal should be made only in very exceptional circumstances. Last minute cancellations are a waste of public funds and deny training opportunities to others.If a withdrawal is unavoidable, the appropriate Training Centre must be informed immediately by telephone and the individual will be issued with a cancellation number. The relevant line manager will be asked to provide formal confirmation and an explanation for non-attendance. Any commercial venue cancellation costs resulting from late cancellations or ‘no shows’ will be charged to the trainee’s UIN.

Fee-paying customers

Please refer to the terms and conditions provided and identify the prevailing rates of cancellation. In the event that we are forced to cancel or postpone an event, customers will be informed by written notification, e-mail or telephone. You will be advised if there is an alternative or rescheduled date available.