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You are here: Home Our Courses DA-CMT Catering, Retail and Leisure - Awareness Online Training - CRL-A
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Catering, Retail and Leisure - Awareness Online Training - CRL-A

This on-line course is one of a suite of courses which will give personnel working in the Catering, Retail and Leisure environment the knowledge required for their roles. It provides an overview of the subject and the knowledge required to progress to the next level course.

Suitable For

All staff involved in CRL and PAYD activities.

Course Aim

To provide delegates with a basic awareness of Catering, Retail and Leisure (CRL) including Pay as You Dine (PAYD).


Course Essentials


College of Management and Technology



Business Benefits

A key development course to support the needs of the business.

Entry Requirements


Duration Details

2 Hours Approximately.

Course Price

PRICE FOR NON-MOD DELEGATES: The cost for the package is £125 excluding VAT.

Delivery Method



This course is part of a package and cannot be purchased individually. The package consists of Catering, Retail and Leisure - Awareness (CRL-A), Practitioner (CRL-P), Supervisor (CRL-S) and Unit Executive (CRL-UE).

Course Contact Details

Tel: 0306 798 4170

Course Objectives

By the end of the package learners will be able to:

  • Recognise a description of CRL;
  • Understand the concept of PAYD;
  • Understand CRL strategy, CRL policies and the individuals role in a CRL environment;
  • Understand how core catering fits into the CRL environment;
  • Understand Command and Control arrangements of Core Catering Manpower (CCM) in CRL contracts;
  • Understand the terms and conditions that apply to CCM;
  • Understand a definition of Quality Assurance (QA) and why QA is important in a CRL environment;
  • Describe how QA is applied and understand the use of a QA diary.

Course Components

The course covers the following subjects, each of which is a separate topic requiring approximately 15 to 20 minutes of study.

Introduction to CRL and PAYD

Introduction to Core Catering Manpower in CRL Contracts

Quality Assurance in the CRL Environment


Assessment: The Course is assessed on-line, through an end of module test (post-test). The test is multiple-choice and comprises a selection of questions covering all objectives within the module. A question comprises a single correct answer and two wrong answers (distracters) and you have only one attempt to answer each question. Successful completion of the end of module test is dependent on: Achieving or exceeding the pass mark for each of the topics in the module. If you do not pass the end of module test, you will be required to retake it. This is likely to involve going through one or more topics again prior to retaking the test. Summary of Learning: On completion of the test (whether or not you pass) you will be given access to a Summary of Learning, which provides a complete breakdown of your performance in the module. This will identify the topics that you need to retake and any that you are recommended to revise. You are strongly encouraged to share this Summary of Learning with your Line Manager/Mentor. Pre-tests: The e-learning begins with a pre-test, which enables you to assess your existing knowledge and enables us to credit you with any relevant knowledge and experience that you bring with you. If you can demonstrate a suitable level of mastery of a topic, then that topic will be marked as complete. You will have access to the topic but you will not be required to study it. The format of the pre-test is very similar to that of the post-test, with the exception of a fourth multiple-choice option, labelled 'Don't know'. Although we encourage you to attempt all questions by selecting the most likely option, based on your existing knowledge and experience, we do not recommend that you guess answers.

Further Information

In order to complete this course, please visit the Acquisition eLearning Portal.

Course Support Opening Hours;

Monday to Thursday               09:00 – 16:00

Fridays                                    09:00 – 12:00


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Planned Dates

Please contact us for information on planned dates for this course.