Help centre

Accommodation

How do I book accommodation for a course?
Details of how to book accommodation can be found in your joining instructions; you should receive your joining instructions five weeks before the course starts.

How do I book accommodation for non-course related requests?
Accommodation requests which are non-course related must be submitted via your onsite sponsor.

Can I get accommodation if I don’t have an onsite sponsor?
If you do not have an onsite sponsor or are not attending one of our courses you are not able to apply for accommodation.

How do I collect keys for accommodation?
Details of how to collect accommodation keys will be in your joining instructions or through your onsite sponsor.

How do I pay for accommodation?
Details of how to pay for accommodation will be in your joining instructions or through instructions given to you via your onsite sponsor.

Can I order towels and toiletries?
Towels and toiletries can be ordered, details of how to order towels and toiletries are within your joining instruction.

Is wi-fi available?
Business wi-fi is available across most of the Shrivenham site but not in accommodation. General use WiFi can be purchased daily or weekly. 

Main gate

How do I access the Shrivenham site?
You need to access the site via main gate, A420 Watchfield turning, please report to the main gate reception where you will be issued with a pass. 

How do I gain entry onto the Shrivenham site?
Your onsite sponsor or course administrator will book you in at the main gate; you must bring one form of photographic identification which reception will review and will issue a pass.

Complaints

How do I make a complaint?
Complaints can be made the thumbs down feedback section which appears on every Defence Academy website page.

Freedom of information request 

How to make a freedom of information request?
Details of how to make a freedom of information request are published through Gov.UK.  

How do I find out who the Ministry of Defence Data Protection Officer is?
Ministry of Defence Data Protection Officer details can be found within the Defence Academy privacy notice.

How do I find out whom to send a freedom of information request to?
Ministry of Defence Data Protection Officer contact details can be found within the Defence Academy privacy notice.

Internships

I am interested in a government internship. 
Details of UK government internships can be found through Gov.UK.

Military Aviation Authority enquiries

I have a question about Military Aviation Authority courses.
Please email Military Aviation Authority directly or visit their website for more information.

Recruitment

I am interested in a Civil Service job.
All Civil Service jobs are advertised through Gov.UK.

I am interested in a Serco job.
Serco jobs are advertised through Serco.com.

Third party requests for information on former employment

I require a reference for a person who was employed by Defence Academy.
Please contact the person concerned and ask them to provide the relevant Human Resource department contact details. 

Access to sports facilities 

Can I use your sports facilities?
Sports facilities and clubs are available to Defence Academy staff and students; details of how to join are offered once you are on site. 

Advertising 

Can I advertise local amenities?
Local amenities can be advertised through the community news. Please complete an enquiry form detailing what you would like to advertise and we will be in touch.

Alumni services

Can I join Defence Academy alumni?
Details of our alumni services are on our website

Course prospectus

Do you have a course prospectus? 
Yes we have an online course prospectus.

Course cancellation

How do I cancel a course place?
Details of how to cancel a course place can be found in your course joining instructions.

Conference facilities

Do you have conference facilities?
Yes we have conference facilities, to find out more please complete an enquiry form, selecting events and your enquiry will be forwarded to the relevant department for consideration and pricing.

Can I use your conference facilities?
Please complete an enquiry form selecting events and your enquiry will be forwarded to the relevant department for consideration and pricing.

Late availability courses

Where do I find late availability course places?
There is a late availability section on the website, which lists courses which have course places available.

When will I receive course joining instructions for late availability courses.
These will be issued as soon as your application has been processed.